Camplify Owner Rules UK
Effective 1 April 2026
Contents
Owner Rules
Ongoing Obligations
Pre-Hire Rules
During hire
Post-Hire rules
Owner Rules
Effective 1 April 2026
Camplify requires that all Owners follow the Owner Rules. The Owner Rules and Hirer Rules set the ground rules for the Camplify Community and help provide a good experience for both Owners and Hirers. Following the rules will also assist Owners to maintain high review ratings and grow their earnings through Camplify.
The rules are broken down into:
- Ongoing obligations, which Owners must meet at all times;
- Pre-Hire obligations;
- Obligations during hire; and
- Post-Hire obligations.
It is important that all Owners read and understand the rules. Failure to comply with the rules can lead to your listing being suspended while you fix the problem. Camplify may terminate your account in the case of repeated or serious violations (see Terms of Service for details).
Ongoing Obligations
1. Creating and maintaining your listing
To list an eligible RV the Owner must create a profile listing for the RV on the Camplify Website. The listing must be accurate and include detailed pictures inside and out showing all aspects of all angles of the RV. Camplify recommends using a smartphone or camera to take:
- a minimum of four photos of the inside the RV; and
- a minimum of four photos of the outside of the RV.
Photos provided must be of the RV for hire, less than a month old. No generic images, or stock images are to be used. If you include an item such as a BBQ or table in your photo which is not included in your rental price your listing must make it clear that an extra charge applies to hire the item. Photos should not include items that aren’t available for hire.
Your listing must be written in your own words. Copying from another Owner isn’t permitted and may breach their copyright. Details of the RV and the inventory must be included in the listing. This includes:
- make, model and year;
- height constraints for motorhomes and campervans; and
- operational requirements relevant to the RV, such as weight limitations.
All details listed as features of your RV must be accurate and operating. If a feature or item promised cannot be provided for a hire, be sure to notify the Hirer in writing and work together for a solution that still allows the Hirer to get away.
Owners should also familiarise themselves with the Hirer Rules. If there are specific rules for your RV not already covered by the Hirer Rules, you should add these to your listing rules.
Camplify may require an Owner to amend their listing profile to add more information or pictures or remove misleading information, material that may breach copyright or otherwise doesn’t comply with the Owner Rules. If your listing materially breaches these Owner Rules or the Terms of Service, Camplify may amend your listing to make it compliant and then tell you what we have changed and why.
Owners are responsible for determining the rental charges payable by the Hirer. Camplify recommends that Owners compare their equipment to similar RVs and consider peak periods when setting pricing. Most Owners have different rates for high season, which can be set via the listing calendar.
The Camplify community expects all RV Owners to maintain accurate availability on their listing calendar. Blocking out your RV calendar in advance is the best experience for all. If a holidaymaker requests a date range that isn’t available, it is expected that you respond to their enquiry in a timely manner and then subsequently block out the dates on your RV calendar.
You may be required to complete an identity verification when you sign your RV up to the Camplify Platform before your RV will be made available for search.
2. Onboarding and Owner training
For Owners to take bookings through the platform, newly listed Owners can complete our online onboarding course. This course familiarises Owners with the correct procedures and policies to successfully operate on Camplify. Upon completion of the course, Owners are welcome to book a follow-up call with a member of the Camplify Team to ask any questions they may have, and for us to carry out our required identity & verification as well as quality assurance checks. This thorough process gives reassurance to all parties.
3. Registration and maintenance
Your RV must be registered in the United Kingdom, within the appropriate registration category. If requested, you must provide Camplify with evidence of registration. You must not offer an unregistered RV for hire via the Camplify platform.
Your RV must be roadworthy and fit for purpose/hire. All RVs need to be regularly serviced and should demonstrate adequate tyre tread, mechanical fluids, gas systems and brakes, etc with the body and overall condition of the RV being safe at all times. If you have any advisories on your MOT these must be addressed and resolved prior to any Hire. Failure to do so may void your insurance if it caused or contributed to any damage. Nobody should need to spend their well-earned holiday fixing things or dealing with a breakdown on the side of the road.
RV servicing should be completed on a regular basis. Timeframes for RV servicing should be conducted in line with your van’s manufacturer handbook and applicable laws. At a minimum, all RVs should be serviced at every 10,000 miles or at least every twelve months, whichever occurs first. If requested by Camplify you must provide evidence of:
- maintenance; and
- safety checks.
Camplify may also request a full condition report where reasonably required, this includes for damages assessment, as confirmation of repair after an accident or when Camplify has reason to believe that an RV may not be fit for hire. If you do not provide a condition report when requested Camplify may suspend your listing until you are able to confirm that your RV is safe and fit for hire.
4. Safety Features and Requirements
It is the Owner’s responsibility to make sure your RV is safe at all times. All RVs must have a first aid kit, fire extinguisher and fire blanket. RVs must also have a fully functional smoke alarm (except rooftop tents and soft sided annexes). Carbon monoxide detectors are legally required for all internal spaces containing fixed combustion appliances.
All gas bottles must be in good condition, certified and in date. Electrical and gas aspects of your RV must be installed by a properly licensed tradesperson, this includes cabling, gas lines, and appliances. DIY is not an option, especially when it comes to gas! Gas leaks are extremely dangerous and can lead to explosions.
Gas appliances must undergo safety checks by a Gas Safe registered engineer at least once every 12 months, the gas safety records must be displayed in your RV. Gas leak detectors are available for caravans and motorhomes and are an excellent safety option.
5. Communication
Owners must always keep your contact details in your account up to date.
All communication with Hirers must be confirmed in writing via Camplify messages on your Owner dashboard. In cases where you speak verbally with the Hirer, it is strongly recommended that you make a clear note of any verbal arrangements in the booking messages.
A Hirer may ask questions in their request to book about the appropriateness of your RV for their planned trip. Owners must answer any Hirer questions before accepting a booking request. This is also an opportunity for you to ask questions about the Hirer and their plans. Once you are both satisfied, the Owner may complete the booking by accepting the booking request. The Hirer will be advised that the booking is approved, and payment will be requested. If payment is not made within 72 hours, the booking will be cancelled.
Effective collation of notes ensures transparency and clarity for all parties. These records are essential when dealing with any damage or dispute between an Owner and Hirer. Camplify cannot rely on any verbal communication.
When calling Camplify or dealing with our roadside assistance provider you may be asked security questions to confirm your identity before information on your account will be discussed/shared.
It is expected that Owners and Hirers respond to booking requests and messages within 24hrs. Delays in communication will almost always lead to lower conversion rates and a poor experience for all parties involved. It is okay to press decline on a booking request if it doesn’t suit you, but it is not okay to do nothing and leave the person wondering whether you’ll get back to them. Timely, clear communication is paramount to success for all on Camplify.
You must not take cash bookings or otherwise solicit Hirers to transact outside the Camplify payment system or take bookings off the Camplify platform. Camplify actively reviews bookings for irregularities. Owners found to be taking an off-platform booking may have their access to the Camplify platform terminated.
6. Cancellation of bookings and terminating your membership
You must select a cancellation policy option when listing your RV on the Camplify Website. This is the cancellation policy that applies if the Hirer wishes to cancel their booking. If no option is selected by the Owner, the default option will be the flexible cancellation policy. You can override the default cancellation policy directly via the vehicle calendar, for example, if you wish to set a different policy for a specific period. The policy you have selected at the date of a Hirer making a booking applies and will be displayed during the booking process and emailed to the Hirer. If you change your cancellation policy option, this will apply to new bookings; it will not apply to existing bookings.
Hirers are always excited about their upcoming adventure and have planned and prepared for their trip in your RV. By accepting a booking, you have entered into an agreement with the Hirer to provide your RV for hire on the booking dates. It is highly inconvenient to a Hirer, and often impossible to find an alternate RV if you cancel at short notice, especially around busy holiday periods.
Planning for the unexpected helps keep your RV on the road. Camplify strongly encourages Owners to plan in advance as much as possible by scheduling servicing, having spare parts on hand, etc. Many Owners on Camplify will put aside their service fee amounts to help cover the expenses they incur along the way.
If you need to cancel due to an emergency, the RV has been damaged or is off road for urgent repair you must promptly contact the Hirer and Camplify. If you cancel a booking unreasonably, cancellation charges will apply. Camplify may also block out your calendar and issue a review that includes an unreasonable cancellation on a Hirer.
See Cancellation Policy for full details.
If you wish to cancel your membership you must follow Camplify guidelines for deactivation, including providing documentation and written instruction to deactivate. You should consider any future bookings, provide at least 4 weeks’ notice of cancellation and honour all bookings during the notice period.
7. Insurance and Bond
BYO Owners
Must have comprehensive insurance covering hire use.
Flex Owner
Owners of Motorhomes, Campervans and vehicles with rooftop tents who meet following Allianz eligibility criteria may choose to be covered by Camplify’s insurance partners on-hire insurance and offer Flex Bookings:
Vehicle Criteria
- Must be privately owned. If a campervan is owned by a company, that company is restricted to 5 vehicles on the platform at any one time.
- Must be campervan, motorhomes or Private Car with fitted Roof Top tent.
- Must be no more than 20s years old
- Must not be greater than 7.5T GVW
- Must be registered in the UK in the name of the Camplify account holder, a
- Maximum value:
- hirers 25 or older - £100,000
- hirers 21-24 - £30,000
- Vehicle must not have been previously declared at total loss, we may request written confirmation of this from you.
- If the vehicle is leased, you must tell the leasing company that the RV is available for hire on Camplify
- Maximum of 5 vehicles per Camplify member at any one time
Owners must
- be aged 25 or over; and
- Credit worthy (no bankruptcy, no CCJ’s within the last 3 years and have stability residential address)
The Owner must provide Camplify:
- a copy of the UK vehicle registration document in their name
- Confirmation of MOT (Ministry of Transport vehicle worthiness certificate).
- Evidence of existing private insurance policy on the RV (ie the insurance covering your personal use of the RV)
You must advise Camplify if your RV is approved for hire outside of the UK so that a green card can be obtained for your RV. Unnotified trips may not be covered by Allianz.
8. Dealing with damage
To claim any damage on hire, you must be able to provide proof that the damage occurred during the hire. Except in the case of theft or a major incident, this is done by completing the Pre-Hire and Post-Hire Checklists on the Camplify app. You must complete the Pre-Hire checklist on each booking to record the condition of your RV before it goes on hire.
Loss or damage to small / low value incidental items should be covered by the booking service fee.
In the case of an insurance claim, the Hirer Rules require the Hirer to provide any information required by the Owner’s insurer. In the case of theft or an accident required to be reported to the police, the Hirer will also be required to provide the incident number or other evidence that a police report has been submitted.
BYO Owners
Any damage is recorded on a BYO Booking, i.e. via the Pre-and Post Hire checklists (except where RV has not been returned due to theft or has been towed to a repairer due to major damage). BYO Members must manage the repair of the damage and any claim through their external Bring Your Own Insurance policy provider. To charge an excess or costs of repairs to the Hirer you must provide Camplify and the Hirer evidence supporting the amount claimed such as quote to repair the damage or if you have made a claim on your insurer, evidence that you have paid this excess to your insurer. The Hirer may request a second quote if you, and not your insurer, are managing the repairs.
The BYO owner and hirer are encouraged to reach mutual agreement on the damage claim. If they cannot agree they may refer the dispute to Camplify in accordance with the Dispute Resolution Policy.
Where a third party is at fault and the Hirer has provided the owner with that third party’s contact details, then the Owner, or their insurer, should pursue their claim against the third party. The Hirer must assist by providing any relevant information that the Hirer has.
Flex Owners
All claims for damage during hire must be made through Camplify. Camplify is responsible for obtaining payment of the Hirer’s accident excess in the case of damage.
Except in the case of theft or a major incident (where your RV has needed to be towed from the scene of an accident), any damage must be recorded in the Post-Hire Checklist and notified to Camplify within 48 hours of the end of the hire. Without the checklists it will be very difficult to establish that damage occurred during the hire. The Post-Hire Checklist will be taken as a full and final report of any damage. If you accidentally make an error in completing the Post-Hire Checklist you must notify Camplify and the Hirer immediately.
Camplify releases the token taken on the Hirer's payment method 48 hours after the end of the hire. Camplify cannot support a damage claim on the Hirer without receiving proof the damage occurred on hire before this time.
Allianz’s accidental damage cover will only apply in respect of claims notified within two working days of the end of the hire period.
A Major Incident is an accident that has caused significant damage to the RV requiring it to be towed to a repairer.
9. Driver Behaviour Monitoring & GPS tracking and Privacy
You should not spy on other people; cameras are not allowed in your RV except forward facing dashcams.
If you use a Driver Behaviour Monitoring System, GPS or dashcam in your RV you must:
- include a notification in your listing and in your hiring rules;
- notice should also be displayed in your RV for full disclosure to the Hirer, and
- comply with privacy requirements under the Data Protection Act 1998 and UK GDPR.
10. Promoting your RV
Good Hirer reviews will promote your RV. Going above and beyond, from providing a stocked fridge or a list of your favourite campsites and things to do nearby, the thoughtful and personal touches go a long way in delivering an unforgettable, five-star experience.
11. UK Model Rules for Digital Platforms (MRDP)
Camplify is required to report to HMRC any payments made to Owners, including cancellation fees for the calendar year. It is your responsibility as an Owner to ensure your details are correct. The MRDP requires platforms to conduct due diligence to ensure the information you have provided is accurate. If the Owner provides incomplete information or fails to provide requested due diligence documentation, Camplify may take any or all of the suspension actions outlined in Camplify’s Terms of Service until the information is complete and verified.
Pre-Hire Rules
1. Confirming a booking
When you receive a Hirer’s request to hire your RV, you must contact the Hirer via the Camplify platform. This is an opportunity to answer any questions the Hirer has and check the Hirer’s suitability to hire your RV such as confirming any age limits or other requirements you have in your listing rules.
Once you have the necessary information you should approve or decline the request to hire your RV. It is widely expected that Owners respond to booking requests and messages within 24hrs. Delays in communication will almost always lead to lower conversion rates and a poor experience for all parties involved. It is okay to press decline on a booking request if it doesn’t suit you, but it is not okay to do nothing and leave the person wondering whether you’ll get back to them. Timely, clear communication is paramount to success for all on Camplify.
If the booking is approved, you must agree with the Hirer to meet at a mutually acceptable location for the hire to commence. Hire dates must be accurate for each booking in line with the days the RV is out on hire. You must adjust the booking dates in the Camplify platform if a booking has commenced early or has been extended.
2. Handover process
On handover of the RV, you must, together with the Hirer:
- complete the Pre-Hire Checklist, including:
- taking photos to confirm the condition of your RV and agreeing that any pre-existing damage matches the current Pre-Hire Checklist; and
- demonstrating all relevant aspects of the operation of the RV (e.g. awnings and bed mechanisms).
- make sure that the Hirer, and any other authorised driver, holds a current and valid driver’s licence that is appropriate for the hired RV;
- take a photo of all authorised driver's licences and upload this information to the Pre-Hire Checklist via the Camplify App; and
- conduct an inventory review.
If you are having any technical issues with the checklist, please be sure to verify the Hirer’s identity and take clear time stamped photos, at a minimum, both inside and out of the RV, including any existing damage and email these to Camplify.
You must inform the Hirer on the safe use, operation and handling of your RV. If the Hirer will be driving your RV, you must make sure the Hirer is aware of vehicle height, weight and other limits. The Pre-Hire Checklist is critical in highlighting all practical and key safety aspects and limits of your RV. We recommend that height constraints be recorded on a dashboard sticker for motorhomes and campervans.
During hire
You must be reasonably available during the hire to assist the Hirer by answering any questions and resolving any issues that have arisen during the rental.
The hire is for the booking dates stated on the Camplify platform. If you and the Hirer agree to change these dates during the hire the dates must be adjusted on the Camplify Platform before the original end date of the hire.
Post-Hire rules
1. Handback process
At the end of the hire, you must:
- agree with the Hirer to meet at a mutually acceptable location for the RV to be returned;
- complete the Post-Hire Checklist via the Camplify App (no later than 48 hours from the end of the hire);
- take photos (date stamped) of the interior and exterior of the RV showing any damage;
- review and agree with the Hirer on any accident or damage that occurred during the hire;
- review the inventory for any missing items;
If there are any missing items or damage this must be recorded in the Post-Hire Checklist and reported to Camplify within 48 hours of the end of the hire.
For any additional charges e.g. fuel, excess miles you must provide date and time stamped photos of the dash at the time of handover and pick up so that Camplify can collect these for you.
For tolls and infringements, you must provide evidence of the charge including the date it was incurred. Please note that it is the responsibility of the Owner to avoid penalty fees for late payments. If the infringement cannot be transferred to the Hirer’s name before it is due for payment, Camplify will not cover the cost of any late payment fees and the Hirer will be charged the amount of the initial infringement.
2. Damage Claim process
Loss or damage to small / low value incidental items should be covered by the booking service fee. If Post-Hire Checklists show accidental damage to the RV then.
Flex Owners
Must provide Camplify with two quotes for any damage recorded in the Post-Hire Checklist.
For insurance claims, Owners must comply with the Allianz’s claim process including the requirements in the Allianz Policy Wording.
Coverage for damage is as set out in the Allianz Policy Wording. Flex Owners must not claim from Camplify or the Hirer any costs, expenses, losses otherwise connected to or arising out of the RV being repaired, including any lost hire revenue, taxi journeys, Owner’s time and the RV’s towing and repatriation costs (whether to a garage or otherwise).
BYO Owners
Bring Your Own owners must manage their claim through their external Bring Your Own Insurance policy provider where above their policy excess.
For all Owners, the number of damage events in a claim is determined by the number of incidents that caused damage. For example, if the Hirer had two separate accidents both causing damage this would be 2 events.