Camplify Hirer Rules UK

Pre-hire Rules

Bookings
Cancellations
Authorised drivers
Handover process
Insurance
Accident Excess Reduction – Flex Bookings only

During hire

Prohibited uses
Delivery Hires
Compliance with listing rules
Taking care of the RV, weather events and the environment
Faults and Breakdowns
Accidents and Theft
Compliance with laws, tickets and fines
Making changes during the hire

Post-hire rules

Handback process
Additional charges and damage

Hirer Rules

Effective 1 April 2026

Camplify requires that all hirers follow the Hirer Rules. The Owner Rules and Hirer Rules set the ground rules for the Camplify Community and help provide a good experience for both owners and hirers. Following the rules will assist you to have a safe and enjoyable holiday.

The rules are broken down into

Pre-hire obligations;
Obligations during hire; and
Post hire obligations.

It is important that you read and understand the rules. Failure to comply with the rules can lead to you being fully responsible for damage and your account being suspended or terminated.

Pre-hire Rules

1. Bookings

When selecting an RV it is important that you check the owner’s listing details carefully to ensure that the RV is suitable for your trip and that you can comply with the owner’s hire rules. This is particularly important if the RV is an instant booking.

There are types of bookings on Camplify:

BYO bookings – where the RV owner has “brought their own” comprehensive insurance to cover the RV when it is on hire. BYO owners may require that the hirer pay a bond (see Pre-hire Rule 4 for more information on bonds);
Flex bookings – where the RV owner has chosen to use the on-hire insurance provided by Camplify’s insurance partners. No bond is required for Flex Bookings, however the hirer will be required to pay for damage on-hire up to their chosen accident excess reduction.

If you are hiring a driveable vehicle and wish to fit a child restraint in the RV, you must check that the RV has appropriate anchor points and/or seat belts to fit the child restraint.

The owner’s listing will include whether the owner has security measures such as a driver behaviour monitoring or GPS tracking or a dashcam fitted to their RV. Unless you agree otherwise with the Owner, by booking an RV with a GPS or dashcam mentioned in the owner’s listing you are providing your consent for the owner to use the GPS or dashcam during your hire. An Owner may have different cancellation policies for different dates. The listing cancellation policy is indicative only. The cancellation policy applicable to a booking will be displayed through the booking process once dates are requested.

Except in cases of instant booking, you may ask any questions you have about the appropriateness of your RV for the planned trip in your booking request. Owners should answer any questions you have before accepting your booking request. An owner may also ask you questions about yourself and your planned trip. You may cancel your booking request at any time prior to the Owner accepting it. Once the booking request is approved by the owner your booking is complete and payment becomes due. If payment is not made within 72 hours your booking will be cancelled.

In the case of an RV available for instant booking, you will have 25 minutes to settle the payment before the booking is cancelled.

When making a booking you need to agree pick-up and drop off times with the owner.

2. Cancellations

The cancellation policy the RV owner has selected will be displayed during the booking process and will be in the booking’s details in the hirer’s account. This is the policy that will apply if you decide to cancel the booking for any reason. Advising the owner verbally or in a message to either the owner or to Camplify, does not cancel the booking on the Camplify platform. A booking is not cancelled until you click the cancel button on your profile page relating to that booking. If you haven’t cancelled on the platform, Camplify will assume the booking is going ahead and will release your payment to the RV owner. Cancellation charges will be calculated based on the date that the booking is cancelled on the Camplify platform, not the date of any earlier verbal or email communication.

In exceptional circumstances an owner may cancel your booking. If this happens you will be provided with a full credit and Camplify will provide you with reasonable assistance to rebook another RV for your trip. If you are unable to rebook a refund will be provided.

See the Camplify Cancellation Policy for more details.

3. Authorised drivers

Only the hirer or an authorised driver may operate the RV. The Hirer will be responsible if you allow anyone who is not authorised to drive the RV. Unauthorised drivers may not be covered by insurance, in which case the hirer will be fully responsible for any damage caused by an unauthorised driver.

For Flex bookings all drivers must meet the insurance policy eligibility criteria.

You may list any additional driver(s) when making your booking. All drivers must meet the age requirements for the listing and have a current driver’s licence in the correct class for the RV that is not subject to any restriction or condition.

Provisional licence holders must not drive an RV. For Flex Bookings drivers must also meet the insurance requirements below.

You and any authorised drivers must provide a current unrestricted licence to the owner so that your licence details can be added when completing the Pre-Hire Checklist on handover. Camplify or the Owner may also require that a copy of your and any authorised drivers licence is provided for insurance purposes prior to handover. If you hold a foreign licence, (except if issued by an EU country) in a language other than English, it must be accompanied by an accredited English translation or you may provide an International Driving Permit.

The Hirer and any authorised driver must be at least 21 years of age and no older than 80. Driver age requirements will be shown in the RV listing. Hirers should check with BYO Owners whether any young driver excess applies. For Flex bookings Camplify’s insurer permits drivers between 21 to 24 to hire via the Camplify platform for vehicles up to £30,000 value. A young driver excess of £3,500 applies.

For BYO bookings check the listing and with the owner for age restrictions.

If you do not meet the age requirements, or insurance eligibility criteria for Flex bookings, your booking will be cancelled, and the usual cancellation charges will apply.

4. Handover process

You must meet the owner at the agreed location and time to handover the RV. It is rude to be late and owners are not required to wait for you if you are. Communicate any delay to the owner to see what can be arranged. All authorised drivers must attend the handover in person and provide the owner with a copy of their driver’s licence.

At handover you must:

undergo an induction by the RV owner regarding the safe use, operation and handling of the RV. This is the opportunity to ask questions and make sure you know what to do;
complete the Pre-Hire Checklist via the Camplify App with the RV Owner;
inspect the RV and compare any pre-existing damage against the Pre-Hire Checklist;
using a smartphone to take (date stamped) photographs of all sides of the exterior of the RV and retain such photographs;
make sure you know the height of the RV. You are fully responsible for overhead damage caused by driving the RV under an obstacle marked with a lower clearance than the height of the RV or otherwise recklessly colliding with an overhead obstacle;

If you identify any damage that is not recorded on the Pre-Hire Checklist, you must report it by sending an email support@camplify.co.uk with evidence of the pre-existing damage no later than 12 hours after collecting the RV.

5. Insurance

Owners must have comprehensive insurance covering their RV while on hire. An owner will either arrange their own insurance (BYO Owner) or take out daily hire insurance with Camplify’s insurance partners (Flex Owner). Your booking will indicate whether it is a BYO or Flex booking.

For Flex Owners of a driveable RV (motorhome, campervan, vehicles with rooftop tent) the hire insurance is provided by Allianz. Hirers and authorised drivers with a UK licence are required to undergo the UK DVLA driving licence verification. All drivers must meet the following requirements to be eligible for Allianz cover whilst on hire:

Hold an UK, EU, EEA, Australian or New Zealand drivers licence.
Be aged between 21 and 80 years of age and have held a drivers licence for a minimum of 2 years.
Have no driving bans.
Have no major driving offence conviction in the last 5 years, for codes AC (accident offences), BA (disqualified driver), CD (careless driving), DD ( Reckless/ Dangerous Driving), DR (drink offences), IN (insurance offences), LC30-50 (Licence offences, MS40-90 (Miscellaneous offences), UT (unauthorised taking of a vehicle).
Drivers 25 and older must have no more than 6 penalty points in the past 5 years.
Hirers/Drivers aged 21 to 24 must have no more than 3 penalty points in the past 5 years to be acceptable.
Accident history:
- 25 to 80 year olds – no more than two accidents in the past three years.
- Hirers & drivers aged 21 to 24 must have had no more than one accident in the past three years to be acceptable.

You, or the owner must advise Camplify if your hire is a trip outside of the UK so that a green card can be obtained. Unnotified trips may not be covered by Allianz.

Camplify strongly recommends that you take out the highest level of travel insurance available to you.

6. Accident Excess Reduction – Flex Bookings only

For incidents occurring on Flex Bookings, Hirers are required to pay the accident excess applicable under the Allianz on-hire policy. A standard accident excess reduction applies to all Flex bookings, reducing the excess to £2,000. Hirers can choose silver or gold accident excess reduction to further reduce the excess payable.

During hire

1. Prohibited uses

You must not use, or allow another person to use, the RV:

for sub-hire;
to move dangerous, hazardous, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes;
to prepare, commit or assist in the preparation or commission or of any illegal activity or terrorist act;
to carry passengers for hire, fare or reward except under a car sharing/private pooling arrangement;
for any motor sport (including in a race, speed test, rally, or contest) or time trial or while being tested in preparation for any motor sport or time trial;
in connection with the motor trade for experiments, tests, trials or demonstration purposes;
if you become aware that the RV is in an unsafe or un-roadworthy condition; or
to carry a number of passengers greater than that for which the RV is designed.

You and/or any authorised driver must not, and you must not allow another person to:
drive the RV, if at the time of driving, the driver is not the holder of a current drivers licence appropriate for the RV.
use or operate the RV while intoxicated or under the influence of drugs or alcohol
refuse to undergo, any breath, blood, urine or oral fluid test or drug impairment assessment;
act recklessly or dangerously when using or operating the RV;
overload the RV (exceeding its gross vehicle mass);
drive the RV after an accident or hitting an object (including an animal) until you have obtained the owner or Camplify’s approval, unless you are unable to contact either and it is necessary to move the RV for safety or security reasons.
inundate or immerse the RV in water or expose the RV to seawater.
drive on beaches, through floodwater, streams, rivers or creeks or snow, on any road that is closed or where the police or other authority has issued a warning.

RVs must be operated on a sealed roads at all times except:

well maintained access roads less than 6 miles in length that are used for access to recognised camping grounds; or
a road where roadwork is being conducted by a statutory road authority.

2. Delivery Hires

If the Hire is a delivery hire, where the owner delivers the RV to your campsite, you must not move the RV from the location which it is delivered to.

3. Compliance with listing rules

You are responsible for ensuring that you always comply with owner’s rules and restrictions for use of the RV this includes:

c. not smoking in the RV;

d. not allowing any animal, other than assistance animals in the RV, unless it is a pet approved by the RV owner;

e. not using the RV at festivals unless the owner has agreed to this.

4. Taking care of the RV, weather events and the environment

The owner has trusted you with their RV, treat it well and as if it were your own. Always keep the keys in your possession. Operate the RV in line with the owner's and manufacturer's instructions. Ensure that the correct fuel and water are filled into the correct tanks. You will be fully responsible for any damage caused by placing fuel in the water tank or water in the fuel tank, or incorrect fuel usage.

Take care to avoid damage. Do not overload the vehicle. Check the tyre pressure, oil and coolant levels every 1000 miles. If oil or the Adblue are low, contact the owner. Add coolant/water if required.

Always be aware of, and drive to, the conditions. Check for road and weather alerts in the area where you are traveling, do not drive into any area where an alert has been issued. Make sure that the RV is protected from the wind and weather while parked. Annexes and awnings may need to be taken down in high wind or adjusted so that rainwater runs off and doesn’t pool causing damage.

RV movements may be restricted due to adverse road conditions and weather events. For your own safety and the protection of the RV, you may need to adapt your planned itinerary to avoid travelling in these areas. Camplify is not responsible for any itinerary changes or delays caused by road closures or weather events. We strongly suggest that you obtain appropriate travel insurance for cover.

As a holidaymaker, you are representing Camplify, the owner and the owner’s RV. During your holiday, you should respect your environment and make every effort to act sustainably, clean up after yourself and not disturb your fellow camping neighbours.

5. Faults and Breakdowns

If the RV develops a fault or some feature is not operating, contact the owner for assistance. You must pull over and report any dash warning light to the owner immediately. If an issue isn’t fixed/resolved, inform Camplify within 24 hours including a full description, photographs and any further information reasonably requested by Camplify.

If the RV breaks down or otherwise requires roadside assistance, contact Camplify’s roadside assistance provider You must not let anyone repair or work on the RV unless instructed by the owner or Camplify.

Any punctures or other damage to a tyre during the hire caused by driving over foreign objects is your responsibility and you must repair or replace the punctured or damaged tyre at your own expense. Regardless of the cause of the flat tyre or puncture, if you drive the RV with a flat tyre you will be responsible for any resulting damage to the wheel or the RV.

See Camplify’s Breakdown Policy for more information.

6. Accidents and Theft

If the RV is involved in an accident or is stolen, you must report this to the owner ASAP an to Camplify within 24 hours of it occurring. You must also provide any information required by the owner’s insurer regarding the theft or accident.

Police Reports

If the RV is stolen or involved in an accident where:

any person or animal is injured;
the other party has failed to stop or leaves the scene of the accident without exchanging names and addresses; or
there is damage to a vehicle or other property - other than the vehicle which caused the collision

you or the authorised driver must also report the theft or accident to the police and provide the incident number to Camplify.

Accident

If the RV is involved in an accident involving another vehicle you and the authorised driver must:

exchange names and addresses with the other driver;
provide registration details of the other vehicle;
obtain the names and addresses of all witnesses;
provide this information to Camplify and the owner of your hired RV along with a description of the incident; and
not make any admission of fault or promise to pay the other party’s claim or release the other party from any liability.

7. Compliance with laws, tickets and fines

You must:

comply with all applicable laws and regulations in connection with the hire and use of the RV. This includes all relevant traffic laws and regulations.
pay all tolls, parking fees and any infringements.

Any ticket, fine or penalty incurred due to your failure to do so is your responsibility. You are also responsible for charges for towing and release of the vehicle if you have parked in a tow-away zone. If you have not paid a charge, ticket, fine or penalty that you have incurred, Camplify may:
share your details with the owner so that the owner can advise the relevant authority that you were in charge of the RV at the time of the offence; and/or
charge you the amount to reimburse the owner plus a £26 administration fee.

8. Making changes during the hire

Honesty is key to having a successful hire on Camplify. Making it clear where you intend to go and what holiday you are planning to have is very important to owners on the platform. If your original route changes, always let the owner know. Many RVs listed on Camplify are fitted with GPS tracking devices for safety and quality assurance purposes. Traveling off road or on unsealed roads or taking the RV to a location not agreed to by the owner is a breach of the hire agreement and could result in your being fully liable for any resulting damage.

If you wish to extend the hire period whilst on hire, an extension can be requested via the Camplify platform. Any extension is subject to the availability of the RV and owner approval. For Flex Bookings only the hire dates recorded in the booking are covered by our insurance partner.

Post-hire rules

1. Handback process

At the end of the hire, you must:

meet the owner, or the owner’s representative, at a mutually acceptable location for the RV to be returned.
attend the handover while the owner, or their representative, completes the Post-Hire Checklist via the Camplify App;
return the RV in the same condition it was in at the start of the hire, (fair wear and tear excepted);
take out all rubbish and empty bins;
pack away items used in your trip and make sure these items and the RV are as clean and as you found them, unless you have prepaid a cleaning fee;
make sure the toilet/bathroom is completely empty of all waste and water;
refuel drivable RVs to the same level as when you picked up the RV;
take photos (date stamped) of the interior and exterior of the RV;
extend and retract the awning in the presence of the owner or the owner’s representative to verify that it is free from any damage; and.
review and agree with the owner on any accident or damage that occurred during the hire.

Additional items such as GPS should be left on the front passenger seat, so the owner knows you’ve returned them. Larger items should be stored as you found them.

2. Additional charges and damage

You will be charged for any excess miles travelled and for cleaning and/or refuelling if you have failed to do so. If you do not return the RV on time, you will be charged for any additional days at the RV’s daily rate.

You are responsible for damage incurred to the RV or its contents while on hire, unless the damage is due to owner or equipment fault or caused by a third party whose details you have provided to Camplify and the owner. If the damage is accidental damage, subject to exclusions, your liability will be capped at the accident excess amount applicable to your booking. For Flex Bookings visits our Insurance Page, for inclusion, exclusions and driver/ hirer eligibility criteria. For BYO bookings, the owner must provide comprehensive insurance for the RV while on-hire, please check inclusions and exclusions with the RV owner.

If you have had an accident or if there is any new damage to the RV, we recommend that you notify the owner within 24-hours of it occurring. The owner will include photos and details of the damage in the post-hire checklist.

You should also take your own, time stamped photos of the damage, you must provide Camplify with any photos or other information reasonably requested by Camplify to review and assess damage.

You must provide any information required by the Owner’s insurer, this may include an incident report, other driver’s details and witness details. In the case of theft or an accident required to be reported to the police, you must provide the incident number or other evidence that a police report has been submitted.

For BYO Bookings - Except where the RV is stolen or a major incident (where your RV has needed to be towed from the scene of an accident), any damage must be recorded in the post- hire checklist completed on return of the RV.

In the case of damage, the owner will lodge a claim on the bond. The hirer will be notified of the bond claim. The owner must provide the hirer with evidence supporting the amount claimed such as a quote to repair the damage or confirmation that they have lodged a claim with their insurer and are required to pay the excess. The hirer may request a second quote if the owner is managing the repair themselves.

The BYO owner and hirer are encouraged to reach mutual agreement on the bond claim. Where Camplify holds the bond, the owner and hirer must tell Camplify what they have agreed regarding the bond so that Camplify can release the bond as agreed. If they cannot agree they may refer the bond dispute to Camplify in accordance with the Dispute Resolution Policy.